FAQs
1. What products does Belvas sell?
Belvas specializes in baby and kids products, including toys and essential items designed for children. All products are selected with safety and quality in mind.
2. How long does shipping take?
We offer free standard shipping on all orders.
Estimated delivery time is 4–8 business days, after order processing.
3. Do you offer free shipping?
Yes. All orders placed on Belvas include free shipping, with no minimum purchase required.
4. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and tracking link.
5. Can I return a product?
Yes. We accept returns within 30 days of delivery, provided the item is unused and in its original packaging.
Please refer to our Return & Refund Policy for full details.
6. Are all baby and kids products safe?
Our products meet general safety standards. However, all baby and kids items should be used under adult supervision and according to the age recommendations provided.
7. What payment methods do you accept?
We accept secure payments through the payment methods displayed at checkout, including major credit and debit cards.
8. Can I cancel my order?
Orders can be canceled only before they are shipped. Once an order has been shipped, it must follow the return process.
9. What should I do if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 7 days of delivery at support@belvas.site, including your order number and photos of the item.
10. How can I contact Belvas?
You can reach us using the details below:
Email: support@belvas.site
Phone: +1 604-771-9576
We respond within 24–48 business hours.